Refund Policy


Our return policy is effective for 7 days from the date of purchase.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 

  • Gift cards 
  • Downloadable software products 
  • Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 

  • Book with obvious signs of use 
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 7 days after delivery 


Once your returned item is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.  If the return is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. 

Status of refund 

If you have an inquiry about the status of your refund, first check your bank statement.  Then contact your credit card company, as it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded.  Sale items cannot be refunded. 


We only exchange items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at and send your item to:

Purogenics HQ, 151 E. 3450 N. Spanish Fork, UT 84660, United States


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.


To return your product, mail it to: Purogenics HQ, 151 E. 3450 N. Spanish Fork, UT 84660, United States.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Israel Haroldsen

As a child, Israel Haroldsen gathered herbs on his family’s Idaho farm to make home remedies with his grandmother. With this background, Israel earned a Bachelor’s degree in Chemistry from Brigham Young University and an MBA from Southern Utah University.

Israel’s vast nutraceutical expertise comes from both employment in large dietary supplement manufacturing companies and from running his own independent companies. His independent companies, which catered to small businesses, have included a microbiological and chemical analysis company and contract manufacturing and fulfillment services company.

He started Purogenics began with the dream of delivering products that are effective and deliver the maximum results for the consumer. Purogenics products use the highest quality of ingredients in our blends. This gives our customers the best experience at an affordable price.